Terms and Conditions - Washing Code

General Terms

These Terms and Conditions form a binding agreement between you and Washing Code. By creating an account, accessing the app, booking a service, accepting a provider job, or using any part of the platform, you agree to these terms and our privacy policy.

• Platform: Washing Code mobile applications, website, APIs, dashboards, and related services.
• Customer: a user who books or receives car washing or related services.
• Provider: a delivery worker, technician, service partner, or other user who accepts and performs service jobs.
• Service: mobile car washing, package usage, optional services, and related operational support.

You must provide accurate information, keep your account secure, use the platform lawfully, and comply with all applicable laws and platform instructions.

Customer Terms and Conditions

1. Customer Account

• You must provide accurate name, phone number, service address, vehicle information, and payment details.
• You are responsible for activity under your account and for keeping your session and device secure.
• We may suspend or terminate accounts that provide false data, misuse the platform, violate these terms, or create safety/payment risks.

2. Booking and Service Location

• You must choose a safe, accessible, and accurate service location.
• You authorize Washing Code to share the booking details, service location, and vehicle information with the assigned provider.
• Estimated arrival and completion times may change because of traffic, weather, provider availability, customer readiness, or operational conditions.
• Service may be unavailable outside supported coverage areas.

3. Customer Responsibilities

• Be available at the service time or provide clear instructions for access.
• Make sure the vehicle is accessible, parked safely, and suitable for service.
• Remove valuable or fragile items before service. Washing Code is not responsible for items left inside the vehicle unless required by law.
• Treat providers respectfully and do not request services outside the app or outside the booked scope.

4. Pricing, Payment, Wallet, and Invoices

• Prices are shown in the app and may vary by service, vehicle, package, optional services, location, promotions, or operational changes.
• Payment may be processed through supported methods such as card payments, Apple Pay, Mada, wallet balance, or other available methods.
• Payments may be processed by third-party payment providers such as Tap. We do not store full card numbers.
• Invoices and transaction records are generated electronically and may be retained for legal, tax, accounting, or dispute purposes.

5. Cancellation, Refunds, and Failed Payments

• You may cancel where the app allows cancellation and before the service reaches a restricted stage.
• Late cancellation, provider arrival, customer no-show, inaccurate location, or inability to access the vehicle may result in charges or non-refundable amounts.
• If we cancel because we cannot perform the service, or if a technical/payment error causes an incorrect charge, we may issue a refund or wallet credit after review.
• Refund timing depends on the payment method, bank, card issuer, and payment provider.

6. Packages and Optional Services

• Packages may include a limited number of washes, validity rules, usage limits, or service restrictions shown in the app.
• Optional services must be selected and paid for through the app to be included in the order.
• Unused package balances may be handled according to the package terms displayed at purchase and applicable law.

7. Ratings, Complaints, and Service Quality

• You may rate services honestly and submit support complaints through official channels.
• Complaints should be submitted as soon as possible after service completion, with photos or details when relevant.
• We may investigate complaints, review provider activity, and decide whether correction, wallet credit, refund, or no action is appropriate.

8. Account Deletion

You may request account deletion from inside the app or by contacting washingcode@gmail.com. Deletion may be blocked or delayed while you have active orders, unpaid balances, unresolved disputes, fraud/security reviews, or records we must retain for legal, tax, accounting, or completed transaction purposes.

Provider / Delivery Terms and Conditions

1. Provider Account and Eligibility

• You must provide accurate identity, phone, vehicle, license, profile, and availability information.
• You must be legally allowed and properly qualified to perform the services you accept.
• We may approve, reject, suspend, or terminate provider accounts for operational, quality, safety, compliance, fraud, or customer protection reasons.
• You are responsible for keeping your account, device, and session secure.

2. Availability, Location, and Job Assignment

• You must keep your online/offline status accurate.
• When online or assigned to a job, you must provide accurate location data and keep location permission enabled as required for dispatch and tracking.
• Customers who booked your service may see your live location during the active job.
• You must not spoof, falsify, block, or manipulate GPS/location data.
• Job assignment may depend on distance, availability, rating, capacity, service area, operational needs, and system rules.

3. Provider Conduct

• Arrive on time, follow app instructions, and complete all required order stages honestly.
• Treat customers respectfully and maintain professional conduct.
• Use approved materials, tools, and service methods only.
• Do not request cash, tips, off-platform payments, or additional fees outside the app unless explicitly allowed by Washing Code.
• Do not misuse customer data, contact customers for unrelated purposes, or share customer details with unauthorized parties.

4. Safety and Service Standards

• You must perform services safely, avoid damage, and report hazards, access problems, customer no-shows, or incidents immediately.
• You are responsible for accurate stage updates such as accepted, arrived, washing started, washing completed, drying started, drying completed, and completed.
• Photos or notes may be required for verification, support, dispute resolution, or quality review.

5. Ratings, Performance, and Suspension

• Customers may rate your service and submit complaints.
• We may monitor order completion, response time, cancellation behavior, customer ratings, location activity, and support history.
• We may suspend or terminate access for low quality, repeated complaints, missed jobs, false location data, unsafe behavior, fraud, harassment, policy violations, or legal/compliance risks.

6. Payments, Incentives, and Deductions

• Provider compensation, targets, bonuses, deductions, or incentives, if applicable, are governed by the commercial arrangement, app rules, and operational policies shown or communicated to you.
• We may adjust payments for cancellations, incomplete services, confirmed complaints, duplicate jobs, fraud, chargebacks, or operational errors.
• You are responsible for any taxes, permits, or legal obligations that apply to your provider activity unless a separate written agreement says otherwise.

7. Data, Confidentiality, and Customer Privacy

• You may receive customer name, service location, vehicle details, order details, and contact/support information only to perform the job.
• You must keep customer data confidential and use it only for the assigned service.
• You must comply with the provider privacy policy, including location collection and sharing requirements.

8. Account Deletion

You may request provider account deletion from inside the provider app or by contacting washingcode@gmail.com. Deletion may be blocked or delayed while you have active jobs, unresolved customer complaints, pending financial adjustments, fraud/security reviews, legal obligations, or records we must retain for completed job history, accounting, tax, safety, or dispute purposes.

Platform Rules, Liability, and Legal Terms

• The platform and its content, trademarks, software, logos, designs, and documentation belong to Washing Code or its licensors.
• You may not copy, reverse engineer, disrupt, overload, bypass security, scrape, or misuse the platform.
• We may update, suspend, restrict, or discontinue any feature where needed for security, compliance, maintenance, or business reasons.
• To the maximum extent allowed by law, our liability is limited to the amount paid for the affected service. We are not liable for indirect, incidental, punitive, or consequential losses unless required by law.
• These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. Disputes are subject to the competent courts in Riyadh unless applicable law requires otherwise.

Updates and Contact

We may update these terms from time to time. Continued use of the platform after an update means you accept the updated terms.

• Business name: Washing Code | كود الغسيل
• Commercial registration: 1010884671
• Support email: washingcode@gmail.com
• Phone: 0544917351
• Website: https://washingcode.com