Customer Privacy Policy - Washing Code

Customer Privacy Policy

This policy explains how Washing Code collects, uses, shares, stores, and deletes data for customers who book car washing and related services through our app or website.

1. Information We Collect

• Account data: name, phone number, email address, profile photo if uploaded, and account status.
• Vehicle data: car make, model, color, plate number, nickname, or free-text vehicle description.
• Service data: service type, package, optional services, booking date and time, order status, invoices, ratings, and support requests.
• Location data: customer address, latitude and longitude for the service location you choose, and location notes needed to perform the service.
• Payment data: transaction references, payment method, payment status, wallet balance, invoices, and Tap payment identifiers. We do not store full card numbers.
• Device data: device identifiers such as device UUID, device ID, platform, app version, IP address, and session token for login and security.
• Push notification data: Firebase Cloud Messaging (FCM) token and notification delivery information.
• Image/photo data: profile image and any photos you upload or provide for support or service verification.

2. Location Data

For customers, we collect the service address and precise GPS coordinates only when you add or select a service location or request a service that needs location access.

Your service location is shared with the assigned provider/delivery worker so they can reach you and complete the booked service.

Customers may view the provider's live location during an active order when the provider has enabled location sharing for that job.

3. How We Use Customer Data

• Create and manage your account.
• Process bookings, payments, invoices, package usage, refunds, wallet transactions, and support requests.
• Assign providers to your order and show relevant order tracking information.
• Send OTP/login messages, service updates, reminders, and push notifications.
• Improve service quality, prevent fraud, debug errors, and maintain platform security.

4. Data Sharing

• Assigned providers receive only the information needed to perform your service, such as name, service location, vehicle details, and order details.
• Payment processors such as Tap receive payment details needed to process card or wallet payments.
• Google/Firebase services may process device, push notification, crash, or messaging data as needed for app functionality.
• Google Maps services may process map, geocoding, routing, or location information when map features are used.
• We may disclose information if required by law, regulation, court order, or to protect users, providers, or our rights.

5. Retention

Customer account data is retained while your account remains active. Order, invoice, transaction, and tax/accounting records may be retained for up to 7 years where required for legal, tax, accounting, fraud prevention, or dispute purposes.

Service location data connected to completed jobs is deleted or anonymized when it is no longer needed, unless it must be retained with order records for legal, accounting, dispute, or safety reasons.

6. Account and Data Deletion

You can request deletion from inside the app using the delete account feature, or by contacting us at washingcode@gmail.com.

When deletion is requested, we delete your account, sessions, addresses, cars, wallet profile, notifications, payment intents, and related application data where deletion is legally permitted. We may keep limited records when required by law, tax/accounting obligations, fraud prevention, unresolved disputes, or completed transaction history.

Security, International Processing, and User Choices

We use administrative, technical, and organizational safeguards designed to protect personal data. No method of transmission or storage is completely secure, but we work to reduce risks through access controls, logging, and secure infrastructure practices.

Your data may be processed by service providers in countries other than your country of residence. We use such providers only where needed to operate, secure, support, and improve the service.

You can update profile data in the app, disable permissions through device settings, log out of sessions, request account deletion, or contact support for privacy questions.

Contact Information

• Business name: Washing Code | كود الغسيل
• Commercial registration: 1010884671
• Support email: washingcode@gmail.com
• Phone: 0544917351
• Website: https://washingcode.com