Provider Terms and Conditions - Washing Code

General Terms

These Terms and Conditions form a binding agreement between you and Washing Code. By creating an account, accessing the app, booking a service, accepting a provider job, or using any part of the platform, you agree to these terms and our privacy policy.

• Platform: Washing Code mobile applications, website, APIs, dashboards, and related services.
• Customer: a user who books or receives car washing or related services.
• Provider: a delivery worker, technician, service partner, or other user who accepts and performs service jobs.
• Service: mobile car washing, package usage, optional services, and related operational support.

You must provide accurate information, keep your account secure, use the platform lawfully, and comply with all applicable laws and platform instructions.

Provider / Delivery Terms and Conditions

1. Provider Account and Eligibility

• You must provide accurate identity, phone, vehicle, license, profile, and availability information.
• You must be legally allowed and properly qualified to perform the services you accept.
• We may approve, reject, suspend, or terminate provider accounts for operational, quality, safety, compliance, fraud, or customer protection reasons.
• You are responsible for keeping your account, device, and session secure.

2. Availability, Location, and Job Assignment

• You must keep your online/offline status accurate.
• When online or assigned to a job, you must provide accurate location data and keep location permission enabled as required for dispatch and tracking.
• Customers who booked your service may see your live location during the active job.
• You must not spoof, falsify, block, or manipulate GPS/location data.
• Job assignment may depend on distance, availability, rating, capacity, service area, operational needs, and system rules.

3. Provider Conduct

• Arrive on time, follow app instructions, and complete all required order stages honestly.
• Treat customers respectfully and maintain professional conduct.
• Use approved materials, tools, and service methods only.
• Do not request cash, tips, off-platform payments, or additional fees outside the app unless explicitly allowed by Washing Code.
• Do not misuse customer data, contact customers for unrelated purposes, or share customer details with unauthorized parties.

4. Safety and Service Standards

• You must perform services safely, avoid damage, and report hazards, access problems, customer no-shows, or incidents immediately.
• You are responsible for accurate stage updates such as accepted, arrived, washing started, washing completed, drying started, drying completed, and completed.
• Photos or notes may be required for verification, support, dispute resolution, or quality review.

5. Ratings, Performance, and Suspension

• Customers may rate your service and submit complaints.
• We may monitor order completion, response time, cancellation behavior, customer ratings, location activity, and support history.
• We may suspend or terminate access for low quality, repeated complaints, missed jobs, false location data, unsafe behavior, fraud, harassment, policy violations, or legal/compliance risks.

6. Payments, Incentives, and Deductions

• Provider compensation, targets, bonuses, deductions, or incentives, if applicable, are governed by the commercial arrangement, app rules, and operational policies shown or communicated to you.
• We may adjust payments for cancellations, incomplete services, confirmed complaints, duplicate jobs, fraud, chargebacks, or operational errors.
• You are responsible for any taxes, permits, or legal obligations that apply to your provider activity unless a separate written agreement says otherwise.

7. Data, Confidentiality, and Customer Privacy

• You may receive customer name, service location, vehicle details, order details, and contact/support information only to perform the job.
• You must keep customer data confidential and use it only for the assigned service.
• You must comply with the provider privacy policy, including location collection and sharing requirements.

8. Account Deletion

You may request provider account deletion from inside the provider app or by contacting washingcode@gmail.com. Deletion may be blocked or delayed while you have active jobs, unresolved customer complaints, pending financial adjustments, fraud/security reviews, legal obligations, or records we must retain for completed job history, accounting, tax, safety, or dispute purposes.

Platform Rules, Liability, and Legal Terms

• The platform and its content, trademarks, software, logos, designs, and documentation belong to Washing Code or its licensors.
• You may not copy, reverse engineer, disrupt, overload, bypass security, scrape, or misuse the platform.
• We may update, suspend, restrict, or discontinue any feature where needed for security, compliance, maintenance, or business reasons.
• To the maximum extent allowed by law, our liability is limited to the amount paid for the affected service. We are not liable for indirect, incidental, punitive, or consequential losses unless required by law.
• These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. Disputes are subject to the competent courts in Riyadh unless applicable law requires otherwise.

Updates and Contact

We may update these terms from time to time. Continued use of the platform after an update means you accept the updated terms.

• Business name: Washing Code | كود الغسيل
• Commercial registration: 1010884671
• Support email: washingcode@gmail.com
• Phone: 0544917351
• Website: https://washingcode.com